To whom it may concern: Just a note to extend a sincere "Thank You" to Vicki Rahlfing at Bonita Resort & Club. My wife and I have traveled the world and have experienced all kinds of people in a multitude of countries. The difference maker is always Hospitality. The ability to generate a sincere feeling that welcomes while at the same time maintaining a professional flair of competence. Although Vicki is a stickler about following the rules, her conveyance of expectations is logical and comfortable. We want to share our feelings with management and let you know how successful this individual is in representing your organization to the public. "Hat’s Off" to Ms. Rahlfing for giving of herself to make owners and friends appreciative of the BR&Club experience.
I just wanted to let you know that we had a great trip, and specifically wanted to let you know that Grant was very helpful. We had a group of friends that at the last minute needed to stay in Vail. We called for a single night, and Grant helped us out with a reasonable rate, and got all of our friends taken care of. Here is to a job well done!.
The best place I have ever stayed, really close to everything and the Links course was the best. I was really impressed, I will recommend and stay at Bayclub in the future, Thank you very much for the best week ever.
The service was above and beyond our expectations! We have traveled to many locations through our home timeshare & feel this is one of the best managed resorts we have been to.
Great vacation! (This is a beautiful resort. Very comfortable!
M.S.) (Our 2nd stay at Cypress Point, again had an excellent stay and would recommend.
Mr. M.R.)(We had several interactions with your staff - all were excellent. Prompt. Courteous. Got the job done right and the first time!
We really enjoyed our stay at the resort & thinking of coming back next year.
The room was immaculate,spacious and comfortable. The staff was accommodating from the beginning of our stay to the end.
I feel very fortunate to have purchased this timeshare unit in a great resort and fine beach location. We and our friends look forward to our annual visit. Keep up the Good Work!
Hilton Head Island is a true American treasure and Player's Club is a huge part of that for my wife and me.
We had so much fun! Loved the pool area, the views and hikes!
We can't say enough positive about the staff! All were helpful and went out of their way to ensure our needs were met.
This was a wonderful place to spend a week. The staff is great and the units well maintained.
This resort is superb and the units are really good. We were made very welcome and were comfortable for the whole week. We have stayed in lots of timeshare resorts and this is in our top 5; it is a piece of paradise on Cape Cod.
Our stay has been wonderful! We loved the grounds. The room was very comfortable with a beautiful view. Every aspect was perfect!
Very clean, river view was great, cleaning staff were lovely, front desk staff were helpful and pleasant. Grounds in back are beautiful. It is so peaceful here. Perfect for relaxing.
I just wanted to tell you how BEAUTIFUL the grounds were and the pool at Sanibel Beach Club. Everybody was commenting on how lovely everything was.
Location, location, location! This place has it all. Everything is close by and the resort people are friendly and very helpful. We would definitely go back again.
My wife and I have been rental clients of Hawaiian Sun Holidays at Waikiki for 10 years. We have just returned to our home in Victoria after four weeks in a Sweetwater unit and we both agreed that our accommodation was absolutely perfect and that I should send a note to extend our appreciation. All of our dealings were with Maile Hong and I want to commend you for such an excellent employee who does her job in such an efficient manner. Her constant smile and quick, efficient response to our few issues was just great - even just meeting her when passing the the hallways of the buildings - she remembered my name! I am sure you get many notes, similar to this about Maile - often we are quick to complain about poor service, etc. - but I did want to let you know that here is a very satisfied customer and we look forward already to making our next annual vacation in early 2017 and reconnecting with Maile for another super vacation. Aloha!